We’re here to help you get there!
Bay Cities Brokerage arranges rides for Umpqua Health Members who have no other way to get to and from health care appointments.
Scheduling a Ride
Contact our call center Monday-Friday between 8 a.m. and 5 p.m. at 1-877-324-8109 to arrange your transportation
Please call at least two business days in advance, if possible. Your ride may not be eligible if we do not have at least two days notice.
We will arrange the best transportation for your needs. This may involve scheduling a volunteer who gives rides to health care appointments.
To schedule a ride:
Toll Free: 1-877-324-8109 or TTY: 7-1-1 Oregon Relay
Mode of Transportation
The kind of vehicle is based on your medical condition at the time of the appointment.
This may mean one of the following:
We may reimburse driving expenses to you, a friend or family member instead of offering other transportation when medically appropriate.
Helpful Resources for Riders
Umpqua Health Riders GuideGuia del Viajero [Riders Guide in Spanish]Reimbursement InstructionsReimbursement FormAdverse Weather PlanPassenger Portal Quick Guide
