The Call Center is open Monday through Friday, 8am to 5pm to schedule a ride. If you have questions, concerns, an urgent need, or you need to cancel a ride, we are available 24/7/365 to answer your call. Please call at least two (2) business days before your health care appointment so we can make sure you get the ride you need.
How much does it cost?
Rides are covered by OHP, so there is no charge to you.
Who can call to set up a ride for me?
You, a relative or guardian, caregiver, or someone who works where you live. To protect your privacy, the person will need to know at least three of the following items: your name, date of birth, address, phone number, or OHP ID number.
Who can get rides?
To get rides to heath care appointments, you must be a Umpqua Health Member. These services help you when you have no other way to get to your health care appointment. Please use your other ways to get rides before requesting Bay Cities Brokerage Transportation services.
What if I can’t call two (2) business days before my appointment?
If you are leaving the hospital, going to urgent care, or need to get to or from a chemotherapy or dialysis appointment, call us and we will set up a ride for you.
What do I need when I call?
Your home address and phone number
Your mailing address (for bus tickets/passes)
The day and time of your health care appointment
The complete address for your health care appointment
Your caregiver’s name
The general medical reason for your appointment.
We will ask a few other questions to make sure you get the right service.
Your OHP ID number
Have further questions?
We'd be happy to help. Call us at 1-877-324-8109
BAY CITIES BROKERAGE
Providing Non-Emergent medical transportation to Advanced Health and Umpqua Health members in Coos , Douglas an Curry counties.
