Whether you are a member/rider, transportation provider or healthcare facility, you have come to the right place to find helpful information about Bay Cities Brokerage Non Emergency Medical Transportation options.
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Members and Riders
Learn how we can help you get to your health care appointments.
Submit an application to provide NEMT services in Douglas County.
Accommodate your patients’ transportation needs anytime.
Professional Caring Service
Bay Cities Brokerage is dedicated to arranging non-emergency medical transportation (NEMT) for members of Umpqua Health Alliance, Douglas County’s Coordinated Care Organization (CCO).
Call Toll Free 1-877-324-8109 to arrange your transportation.
Quality Provider Partners
Bay Cities Brokerage employs highly trained, experienced personnel who understand the unique transportation needs of Umpqua Health Alliance Oregon Health Plan (OHP) members in Douglas County.
We collaborate with various transportation providers as well as a number of community organizations to improve the health and safety of the communities we serve.
Bay Cities also provides NEMT and ambulance services.
We’re here to help you get there!
Bay Cities Brokerage arranges rides for UHA Members who have no other way to get to and from health care appointments.
Scheduling a Ride
Contact our call center Monday-Friday between 8 a.m. and 5 p.m. at 1-877-324-8109 to arrange your transportation
Please call at least two business days in advance, if possible. Your ride may not be eligible if we do not have at least two days notice.
We will arrange the best transportation for your needs. This may involve scheduling a volunteer who gives rides to health care appointments.
To schedule a ride:
Toll Free: 1-877-324-8109 or TTY: 7-1-1 Oregon Relay
Mode of Transportation
The kind of vehicle is based on your medical condition at the time of the appointment.
This may mean one of the following:
- Bus Tickets/Passes
- Wheelchair Van
- Stretcher Van
We may reimburse driving expenses to you, a friend or family member instead of offering other transportation when medically appropriate.
Frequently Asked Questions
Who can get rides?
To get rides to heath care appointments, you must be a UHA Member. These services help you when you have no other way to get to your health care appointment. Please use your other ways to get rides before requesting Bay Cities Transportation services
How much does it cost?
Rides are covered by OHP, so there is no charge to you.
How do I ask for a ride?
Monday through Friday, 8am to 5pm to schedule a ride. If you have questions, concerns, an urgent need, or you need to cancel a ride, we are available 24/7/365 to answer your call. Please call at least two (2) business days before your health care appointment so we can make sure you get the ride you need.
Who can call to set up a ride for me?
You, a relative or guardian, caregiver, or someone who works where you live. To protect your privacy, the person will need to know at least three of the following items: your name, date of birth, address, phone number, or OHP ID number.
What if I can’t call two (2) business days before my appointment?
If you are leaving the hospital, going to urgent care, or need to get to or from a chemotherapy or dialysis appointment, call us and we will set up a ride for you.
What do I need when I call?
- Your home address and phone number
- Your mailing address (for bus tickets/passes)
- The day and time of your health care appointment
- The complete address for your health care appointment
- Your caregiver’s name
- The general medical reason for your appointment.
- We will ask a few other questions to make sure you get the right service.
- Your OHP ID number
Providing Access to Medical Services
As a brokerage and transport provider working in a diverse rural area we understand the critical nature of access to medical services.
We seek companies that share in our commitment to high-quality transportation services for our members and clients.
If you are interested in becoming part of our provider network, please submit our online application.
Upon review, our Brokerage Administrator, Kevin Manley, will be in touch with you to discuss a potential partnership.
Securing Transportation Services for UHA members
Bay Cities Brokerage works with health care providers and facilities to meet the medical transportation needs for UHA Members.
Call us directly to arrange eligible transportation for Umpqua Health Alliance (UHA) Coordinated Care Organization (CCO) members.
To schedule transportation for a member please call 1-877-324-8109
For those caring for individuals with recurring needs like chemotherapy or dialysis, please call us to set up a standing order and book trips up to 30 days in advance.
Bay Cities Brokerage can also assist with unscheduled, after-hours transportation, such as discharges home from a hospital or other unplanned needs.